Reducing Environmental Impact.
Before purchasing, please be sure you really want our product and won’t change your mind once it's already shipped. You can always do your own research or contact us at firstname.lastname@example.org if you've got any questions or uncertainties about our products before purchasing. As a customer, you too can limit the environmental impact, so let's take care of our ecosystem together and have less unnecessary returns.
If you purchased the wrong size, or if the product didn't live to your expectations, you have the right to return or exchange it.
PLEASE NOTE: Our vinyl records are not returnable!
Checklist to complete the return process:
- You can return your order within 14 days from the date you receive it.
- Please let us know why you decided to return the product(s) by filling the return form. It will help us to get better and improve our future products. We will then send you a prepaid (applies for Spain only) waybill to your email.
- The product you decided to return should be in perfect condition. It must be unused, unwashed, and with the original hangtags & labels attached. The product should be fresh and clean. It shouldn't have any deodorant/perfume odors or make-up stains on it. Any items returned in a non-sellable condition will not be accepted and will be sent back to you, except for faulty items.
- Do a good thing for our climate, send it back in the original shipping box, tape it securely.
- Attach the prepaid return waybill (if you received one) on the box over the prior delivery information.
- Leave the parcel at your nearest drop-off point. Remember to ask the postal service for proof of postage to record that the parcel was sent to us.
Our returns address is:
If you ever receive a damaged item, please contact us right away by mail at email@example.com or WhatsApp +46(0)793 07 49 73.
We carefully control every single item before handing it over to its new owners, but human mistakes can still happen. Of course, we want to make your shopping experience as pleasant as possible, so we offer a flexible returns policy.
We monitored the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on kohdu.com or of future orders being refused.